How can we help?

We don't store anything ourselves, so there's no copy we can restore for you. What happens depends on the app.

Healthy Pet Tracker (2.0 and later) keeps your pets in your own iCloud. Reinstall the app while signed in to the same Apple account and they come back on their own.

For our other apps, deleting the app deletes the data. If you want a recovery option, use Apple's iCloud Backup or an encrypted Finder backup of your phone. That backup is held in your Apple account and isn't accessible to us. When you reinstall the app on a backed-up phone, your data restores with it.

Healthy Pet Tracker: yes, from version 2.0, for free. Your pets sync between your iPhone and iPad through your own iCloud account. That data belongs to your Apple account; we can't see it. To keep everything on one device instead, turn off iCloud for Healthy Pet Tracker in Settings → [your name] → iCloud.

Our other apps don't sync yet; each device holds its own copy. We'll only ever add sync the same way: through your own iCloud, never through a server of ours.

Use the contact form below or email support@appsforhope.com. The most helpful bug reports include:

• Which app and version (Settings → About in any of our apps)
• Your device model and iOS version
• What you did, what happened, and what you expected to happen
• A screenshot if you can grab one

Don't worry about getting all of that — anything you send helps.

Yes, please. Real handler and user feedback shapes what gets built next. Send your idea through the contact form or by email and tell us what problem you're trying to solve — that helps us think about the right shape for it.

We can't promise every idea will become a feature, but every one gets read and considered.

No. Signal & Support is a self-guided check-in tool. It helps you notice early signals of overload and reflect on what your nervous system is doing — but it doesn't diagnose anything, predict anything, or replace working with a clinician.

It's designed to support self-knowledge, not to evaluate or score you.

The last assessment item is yours to shape. Open Settings → Personalized Question and replace the default with whatever activity matters most to your regulation — caregiving, a creative practice, training with your dog, a movement routine, or something else entirely.

Your custom text stays on your device, like everything else.

After completing a check-in, the app can generate an optional plain-language message you can share with someone you trust. Sending it always goes through your phone's standard share sheet — Messages, Mail, or any other app you've installed.

You always control whether to send, who you send to, and what to edit before sending. The app never reaches out on its own.

If you're on a new device, restored your phone, or just don't see Pro features anymore:

1. Open Healthy Pet Tracker
2. Go to Settings → Restore Purchases
3. Sign in to the same Apple ID you used for the original purchase

Apple handles the verification — we never see your purchase history. If restore doesn't work, double-check that you're signed into the right Apple ID, then write to us if it still won't restore.

Pro unlocks the custom photo feature, but you'll need to add the photo manually. Tap your pet's profile, then the photo placeholder, then choose Photo Library or Camera.

The photo is stored with your pet's records, on your device and in your own iCloud, so it appears on your other devices too. If you share the pet, the people you invite can see its photos. We can't see them.

Not yet — current versions support a single pet profile. Multi-pet support is on the roadmap and will come in a future update. If you have multiple pets and want to follow that update, the best place to hear about it is @HopeTheServiceDoodle on Instagram.

From your pet's profile, tap the Export button. The app will create a file you can save to Files, share with your vet by email, or send through any app on your phone.

The export uses your phone's share sheet, so the destination is entirely your choice — nothing routes through us.

In version 2.0 and later, open the pet, tap •••, then Share. Tap Invite Someone and wait a moment while the app sets up sharing with iCloud, then tap Send Invitation and choose Messages, Mail, or Copy Link. When they accept, the pet appears in their app and either of you can log weights, notes, and reminders.

Only that pet is shared; your other pets stay private. Sharing needs the one-time Household Sharing purchase, made by the person who shares. The people you invite don't pay, and they can use every Pro feature on the shared pet.

To stop, open the pet's Sharing screen: the owner can tap Stop Sharing, and anyone invited can tap Leave. Leaving never deletes the owner's records.

Usually not. iOS sometimes postpones uploads to iCloud to save battery or when your phone is busy, and the app waits for iCloud before it can send an invitation. It tries again on its own, usually within a few minutes.

Keeping the app open, staying online, and turning off Low Power Mode can help. If the Sharing screen shows an iCloud problem box, take a screenshot and send it to us.

Task & Train is in active Phase 1 development. We don't have a fixed launch date — we'd rather ship something that genuinely works than rush it. Follow @HopeTheServiceDoodle for behind-the-scenes development updates and the launch announcement.

That's the goal. The app supports all four service dog training categories — Basic Obedience, Public Access, Task Training, and Relationship/Play — with fully customizable skill libraries and importance ratings. Owner-trained, program dog, in-training, or fully working — the app shapes around your team.

It is not a replacement for working with a professional trainer or any kind of certification tool. It's a planning companion that takes the cognitive load off deciding what to work on each day.

That's coming in Phase 2. Your trainer will be able to generate a shareable curriculum link containing skill names, categories, and starting status levels. You import the link once, the data lives on your device, and your trainer never needs an account.

For Phase 1 launch, you'll set up your skill inventory yourself during onboarding.